How can we help?
Email [email protected] and a real person will reply, usually within a day. Found a bug? Tell us what happened and which screen you were on, and a screenshot helps a lot.
Common questions
How do I pair with my partner?
Open LoveCo, draw your partner a first doodle and send your invite link (Messages, WhatsApp, anything). When they tap it, they get the app and you're paired. Coo hatches for both of you.
My partner got the app but isn't paired
Ask them to tap your invite link again after installing. If it still doesn't work, send a fresh invite from the app.
Do we both need to pay for Plus?
No. One subscription covers both of you while you're paired.
How do I cancel Plus?
iOS Settings, then your name, then Subscriptions, then LoveCo. Plus stays active until the end of the period you've paid for.
How do I restore Plus on a new phone?
Sign in with the same Apple or Google account you used before, then go to Settings and tap Restore purchase.
How do I add the widgets?
Home Screen: long-press an empty area, tap Edit, then Add Widget, and search for LoveCo. Lock Screen: long-press the Lock Screen, tap Customize, then the widget area. Widgets update when something new arrives and through the day.
Why didn't I get a notification?
Check iOS Settings, then Notifications, then LoveCo. LoveCo sends at most a couple of Coo reminders a day and none at night, but things your partner sends always arrive.
How do I unpair?
Settings, then Unpair. You'll see exactly what happens before anything changes. If you pair with the same person again within 30 days, your shared space comes back. You can also block a former partner there.
How do I delete my account?
Settings, then Delete my account. Cancel any subscription in iOS Settings too, since Apple bills it separately.
Delete your account
In the app: Settings, then Delete my account. This unpairs you and deletes your account and everything you sent.
Without the app: email [email protected] from the email address you signed in with and ask us to delete your account. We delete the account and its data within 30 days and reply when it's done.
A subscription is billed by Apple or Google, so cancel it there too (on iPhone: Settings, your name, Subscriptions; on Android: Google Play, Payments and subscriptions).